Legal
Privacy Policy
Last Updated: 20 June 2025
Kinbridge ("we", "us", "our") is committed to protecting the privacy of everyone who contacts us or participates in our resources. This Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have in relation to your data.
Our resources are educational workshops, planning toolkits, and preparation series. We operate from Bangkok, Thailand and serve participants primarily within Thailand. This Policy applies to all data collected through our website, enquiry forms, and participant communications.
Questions about this Policy or how we handle your data can be directed to [email protected].
1. What data we collect
We collect personal data only where it is necessary to provide our services or respond to your enquiries. The categories of data we may collect include:
- Identity data: your name (first name and/or family name)
- Contact data: email address and, where provided, telephone number
- Booking data: which resource you are enquiring about or have booked, and relevant booking details
- Communications data: the content of messages you send us
- Technical data: IP address, browser type, pages visited, and similar data collected by cookies and analytics tools
We do not ask for or store sensitive personal data (for example health information, financial account details, or identity documents) beyond what is necessary for a booking confirmation.
Legal basis for processing
- Contract: processing your booking and delivering the resource you have booked
- Legitimate interests: responding to enquiries, improving our website and content
- Consent: cookies and any optional marketing communications
How long we keep your data
Booking and contact records are retained for up to 3 years from the date of last contact or the completion of a booking, after which they are securely deleted. Technical/analytics data is retained for up to 13 months.
2. How we use your data
We use the data we collect for the following purposes:
- To respond to your enquiries and provide the information you request
- To process and confirm bookings and send relevant session details
- To dispatch printed materials (for Toolkit orders)
- To send post-session feedback requests and follow-up materials, where applicable
- To analyse how our website is used so we can improve it
- To comply with applicable legal obligations
Data sharing
We do not sell your personal data to third parties. We may share data with the following limited categories of third parties where necessary:
- Website hosting and infrastructure providers — to run our website securely
- Email service providers — to send booking confirmations and communications
- Analytics providers (e.g. Google Analytics) — to understand website usage
- Courier services — solely to dispatch the Planning Toolkit to the address you provide
All third-party processors are required to handle your data in accordance with applicable data protection standards and our instructions only.
We do not send marketing communications without your explicit consent. If you opt in to updates, you can withdraw that consent at any time by contacting us at [email protected].
3. How we protect your data
- Our website uses HTTPS encryption for all data transmitted between your browser and our server
- Access to personal data within our organisation is restricted to staff who need it to perform their role
- We use reputable, established service providers for email and data storage, with appropriate data processing agreements in place
- In the event of a personal data breach that is likely to affect your rights, we will notify you promptly and take all steps required by applicable law
- We review our data security practices periodically
4. Cookies
Our website uses cookies to improve your experience and understand how the site is used. These include essential cookies (which the site needs to function), analytics cookies (which help us understand visitor behaviour), and preference cookies (which remember choices you make).
For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.
5. Your rights
Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA) and, where applicable, other data protection frameworks, you have the following rights regarding your personal data:
- Right to access: you may request a copy of the personal data we hold about you
- Right to rectification: you may ask us to correct inaccurate or incomplete data
- Right to erasure: you may ask us to delete your data where there is no longer a lawful basis for holding it
- Right to data portability: you may request your data in a machine-readable format where processing is based on consent or contract
- Right to object: you may object to processing based on legitimate interests
- Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee or another relevant supervisory authority.
6. Third-party links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reading their privacy policies before providing any personal data to them.
7. Children's privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data to us, please contact us immediately at [email protected] and we will delete it promptly.
8. Changes to this Policy
We may update this Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes, we will notify participants by email where we have a contact address on record. Continued use of our website or services after an update constitutes acceptance of the revised Policy.
9. Contact — data enquiries
For any questions, requests, or concerns about how we handle your personal data, please reach out to us directly: